Soft skills training refers to an educational program that aims to develop various capabilities, such as interpersonal, communication, emotional intelligence, teamwork, leadership, adaptability, problem-solving, and time management, which collectively lead to improved job performance. It is primarily concerned with the development of employees' behaviour and personality aspects, rather than their technical skills. The examples of the different uses of soft skills training are in the ways employees collaborate, the improvement of customer service, training of employees to become future leaders, resolving disputes among workers, elevating sales performance, increasing the effectiveness at work, and the general improvement of the organizational culture in different industries like IT, healthcare, education, manufacturing, and corporate services.