Call centre services involve outsourcing customer support and communication functions to a specialized team trained to handle inquiries, resolve issues, and provide assistance over the phone. These services are designed to improve customer satisfaction, streamline operations, and ensure prompt and efficient responses to incoming calls. Call centres typically offer a range of services such as answering queries, taking orders, processing payments, scheduling appointments, and providing technical support. By utilizing call centre services, businesses can enhance their overall customer service experience and maintain a strong presence in the market.