6 Mistakes to Avoid When Choosing Call Center Software
Avoiding some common mistakes like neglecting scalability, which can hinder future growth. Overlooking integration capabilities with existing tools, like CRMs, can disrupt workflows. Failing to assess user-friendliness may lead to a steep learning curve for agents. Ignoring essential features like call analytics, routing, or omnichannel support can limit efficiency. Skipping vendor research might result in poor support or unreliable software. Lastly, not considering total cost, including hidden fees, can strain your budget.